A Case Study at Marin General Hospital, Greenbrae, CA
Hospital Challenge: Quality of care, patient and staff satisfaction at Marin General Hospital, Greenbrae, CA, was being adversely impacted due to challenges in coordinating patient care transitions. To address these issues, the hospital decided to improve their discharge as well as post-discharge follow-up processes.
The CareInSync Solution: Marin General Hospital collaborated with CareInSync to analyze and re-engineer their discharge and aftercare processes. A blend of interventions from Project BOOST® and RED® were selected for the discharge process. In addition, as part of their CCTP implementation, they engaged six area CBOs to implement the Care Transitions Intervention® for high-risk patients discharged from the hospital. CareInSync helped implement a new and improved process in which patient-centered care teams used CareInSync’s Carebook™ platform to risk-stratify patients, apply patient-specific risk-based interventions, follow high-risk patients after discharge and monitor all care transitions & readmissions.
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Note: Project BOOST®, Project RED® and CTI® are registered trademarks of Society of Hospital Medicine, Boston University Medical Center and The Care Transitions Program of the UC, Denver.